Contact
Contact Award Rate
Everything reaches editors@awardrate.com, read by the editor, with the subject line deciding what gets picked up first. Corrections and stale offers are acknowledged within one business day and jump ahead of everything else. There is no contact form, no ticketing system and no chatbot in the way.
The report we most want
Found an offer or a figure that is out of date?
Card terms change without notice, and the day a page goes stale it becomes a false statement about a live financial product. Every card on this site was reconciled against the issuer’s own disclosure on or before — if you have found something that has moved since, this is the fastest way to tell us. It goes to the top of the queue and the correction is credited to you if you want it.
Report a stale offerRead the corrections policy
The button opens your email client with the fields we need already laid out. If it does not, write to editors@awardrate.com with “Stale offer” in the subject.
Where your message goes
One address, subject-line routing. That is the honest arrangement for a single-editor newsroom, and it beats five aliases pointing at the same inbox. Put the subject tag at the front of the line and the rest in your own words.
| If you want to | Subject line | Who reads it | Response |
|---|---|---|---|
| A stale or wrong offerAn offer that has changed, a fee that no longer matches the issuer’s page, a partner that has been dropped, a benefit that has been cut. This is the report that stops a reader acting on something wrong, and it jumps the queue. | Stale offer | Whole editorial team; triaged by the credit cards desk | Acknowledged within one business day |
| A correctionAnything factually wrong. Corrections are published on the page and on the public log, and credited to the person who found them by name if they want it. | Correction | Whole editorial team; owned by the editor-in-chief | Acknowledged within one business day; material errors corrected within two |
| An editorial argumentYou think a score is wrong, a ranking is indefensible, or a guide is aimed at a reader who does not exist. Every score publishes with its rationale precisely so it can be argued with. | Editorial | Editor-in-chief | Within three business days |
| Press and mediaInterviews, comment on a devaluation or an offer change, and background for a story. Say your deadline in the subject line and it will be respected. | Press | Editor-in-chief | Within two business days; same day for a deadline you name in the subject |
| Research and data requestsWe share the underlying award-versus-cash observation set — route, date, cabin, program, points required, cash comparable, cash paid — with researchers, journalists and other publishers, under attribution. Name the quarter and the currencies you need. | Data request | Data desk | Within five business days |
| Advertising and partnershipsWe do not sell placement, sponsored posts, links or newsletter slots, and coverage requests are declined. What we do discuss is affiliate arrangements for cards already in our database, which are handled after the editorial decision and never before it. | Commercial | Editor-in-chief | Within five business days |
| Privacy, legal and licensingData access, correction or deletion requests, licensing questions about reuse of our valuation dataset, and anything a lawyer would want in writing. | Legal | Editor-in-chief | Within ten calendar days; statutory requests within their own deadlines |
What we cannot help with
Award Rate is a publisher. It is not a bank, a lender, a card issuer, a broker or a financial advisor, and it holds no relationship with your issuer. These are the requests we get most often and genuinely cannot answer — said plainly here so you do not lose a week waiting.
Tell you whether you will be approved for a card
Approval is entirely the issuer’s decision and depends on your credit file, your existing relationships and internal rules none of us can see. Anyone who tells you otherwise is guessing.
What we can do is publish the application restrictions that cause most declines, on every review. See the pages that cover it.
Look up, fix or escalate anything on your account
We have no relationship with your issuer, no access to any account, and no line into anybody’s customer service. We are a publisher, not an intermediary.
The issuer’s own rates-and-terms page is linked from every card on this site. See the pages that cover it.
Give you personal financial advice
Nothing here is advice and none of it is tailored to your circumstances. We are not licensed to advise, and a stranger with a points blog is the wrong person to ask about your debt.
If you are carrying a balance, the rewards conversation is the wrong conversation — every review says so. See the pages that cover it.
Get you a targeted or elevated offer
Targeted offers come from the issuer’s own models. We have no ability to trigger one, and no link on this site produces a better offer than the issuer is already showing you.
We do publish when a public offer is elevated against its own history. See the pages that cover it.
Book an award for you as a service
We are not a travel agency and we do not take booking fees or commissions from readers, ever.
Send an itinerary you cannot make price and we will often work it out in public, because that is where our best guides come from. See the pages that cover it.
Where we are
Postal address
Award RateSacramento, CA 95831
United States
Post is checked weekly. Anything time-sensitive should come by email — a letter is a slow way to report a stale offer.
Company
- Legal entity
- Award Rate
- Publishing since
- 2026
- Editorial team
- One named editor, no outside contributors
Elsewhere
Social accounts are announcement channels. Corrections sent as replies or direct messages are seen eventually; corrections sent by email are seen the same day.